Примечания книги Офигенно!. Автор книги Анета Коробкина

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https://www.salesforce.com/blog/2018/06/digital-customers-research.html

2

https://www.pwc.com/us/en/advisory-services/publications/consumer-intelligence-series/pwc-consumer-intelligence-series-customer-experience.pdf

3

https://www.groovehq.com/support/customer-support-statistics

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https://hbr.org/2014/08/the-value-of-customer-experience-quantified

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https://hbr.org/2014/10/the-value-of-keeping-the-right-customers

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https://www.bain.com/insights/retaining-customers-is-the-real-challenge/

7

https://www.weforum.org/agenda/2017/09/heres-what-millennials-really-want-from-business/

8

https://www2.deloitte.com/content/dam/Deloitte/global/Documents/About-Deloitte/gx-millenial-survey-2016-exec-summary.pdf

9

https://hbr.org/2015/11/how-company-culture-shapes-employee-motivation

10

https://biz.mann-ivanov-ferber.ru/2016/12/05/artyom-agabekov-nastoyashhij-lider-eto-tot-kogo-ne-zamechayut/

11

https://www.gallup.com/workplace/236366/right-culture-not-employee-satisfaction.aspx

https://www.gallup.com/services/190118/engaged-workplace.aspx

12

https://hbr.org/2015/11/how-company-culture-shapes-employee-motivation

13

https://hbr.org/2018/03/employee-surveys-are-still-one-of-the-best-ways-to-measure-engagement

14

https://business.linkedin.com/content/dam/business/talent-solutions/global/en_us/c/pdfs/GRT16_GlobalRecruiting_100815.pdf

15

https://www.gallup.com/workplace/236927/employee-engagement-drives-growth.aspx

16

https://talent.trivago.com/

17

https://www2.deloitte.com/content/dam/Deloitte/uk/Documents/technology/deloitte-uk-influencing-customer-behaviour.pdf